- Our Business
- Investor Relations
A strong and sustainable organization has an engaged workforce that is aligned with its strategic goals. As of the end of 2011, the Company had a total workforce of 29,624, of whom 4,518 were based in Hong Kong and 25,106 were located overseas.
In September 2011, we launched our first Employee Engagement Survey with the objective of assessing engagement with our employees and their customer orientation, and finding out more about our strengths and opportunities for improvement across our business units and countries. The survey, which was web- based and implemented through a third-party to safeguard the anonymity of the respondents, consisted of 56, close-ended questions and one, open-ended question.
Out of the 14,490 employees who received the survey request, 11,237 completed the survey, representing a response rate of 78%. The survey helped management to understand the views of employees and to receive useful feedback. We have formed a Corporate Engagement Team in conjunction with business executives to communicate the survey results across the Company and to identify follow-up actions. In addition, our business executives will champion improvement initiatives that focus on the three themes of Communication, Career and People Care.
WELL-BEING, OCCUPATIONAL HEALTH AND SAFETY AND HUMAN RIGHTS
We aim to provide a safe, healthy and respectful workplace by adhering to our policies and codes, raising awareness, sharing tips and experiences, and providing training for our employees.
The health and well-being of all of our people globally is at the top of our agenda. Our Useful Tips on health and well-being play a vital role in sharing knowledge to our employees through daily email messages and our internal e-platform. The tips cover issues relevant to occupational health (e.g. desk ergonomics, heavy-lifting postures and precautions, stretching exercises) and well-being (e.g. ways to stay positive, quick stress relievers).
To support the ongoing promotion of health and safety in our workplaces, we launched a series of Environmental, Health and Safety (EHS) initiatives in our distribution centers worldwide. We also provide training to our employees globally and regularly conduct internal EHS audits to ensure compliance in our operations and to strive for continual improvement.
In November 2011, we launched our human rights statement on our website and implemented an internal awareness-raising program. The statement reinforces that since the founding of Li & Fung, respect for human rights has always been at the core of our beliefs and embedded in the way we do business. We have formalized these principles into group policies and codes that foster a respect for human rights amongst our employees and business partners. The statement further affirms our commitment to support the:
LEARNING AND DEVELOPMENT
Our learning and development programs aim to strengthen core functional and management capabilities of our people through a variety of structured training programs, peer-to-peer learning, mentoring, on-the-job training, e-learning modules, and others. In 2011, we had a record of over 36,000 employee visits to access our online learning tools and over 19,025 participants attended formal learning classes or took part in e-learning.
Learning initiatives focusing on strengthening core functional and management capabilities of our people include, for example:
Additional talent development programs focus on key transition points in the careers of our employees, including:
Contributing to our communities is important to our employees around the world. This year we supported a variety of initiatives, ranging from: donations to assist victims of the tsunami in Japan, flooding in Bangkok and India, typhoons in the Philippines, and cold weather in Bangladesh and India; to supporting children and elderly in need globally; to cleaning beaches and/or planting trees in the Philippines, Cambodia and Hong Kong, and to helping a community conserve water in Guatemala. In 2011, over 6,000 of our employees volunteered over 3,800 hours to support over 100 environmental and social initiatives around the world.
Going forward, we will continue to expand our activities in our communities around the world and develop an approach for assessing the impacts of our engagement.